The challenge
The client sells to business customers and uses Salesforce B2B Commerce as its e-commerce platform. It wanted online self-service, rapid reordering, customer-specific pricing and flexible ordering options, plus deeper integration with its financial systems. Meanwhile, its cost and dependence on its Salesforce implementation vendor had grown significantly.
What we did
Our Managing Director sat down with the client’s technology leaders to learn the depth of their Salesforce footprint, then proposed bringing Salesforce development and administration in house. The plan was specific: how many internal people were needed, at what experience levels, the salary budget and the hiring timeline.
The result
The plan cut the client’s Salesforce cost by more than 20%. Within three months we hired the team it called for: one Salesforce architect, two senior Salesforce developers and one Salesforce administrator, each on a six-month contract-to-hire.
Stack
Salesforce B2B Commerce, Commerce Cloud, Experience Cloud, Lightning, headless commerce architecture.
